Terms of Service

1. Acceptance of Terms

By accessing or using the Maple Orchid website (mapleorchid.com) and any services related to equestrian tack, horse care and riding equipment, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue use of our website immediately.

Maple Orchid is operated from 2-1-10 Ekimae-cho, Okayama-shi, Kita-ku, Okayama 700-0024, Japan. These Terms are governed by the laws of Japan.

2. Description of Services

Maple Orchid provides equestrian tack, horse care and riding equipment. Through our website, you may browse our catalogue, request quotations, place orders, and contact our team. Our product and service range includes, but is not limited to: leather tack, saddles, bridles, riding boots, horse grooming kits, equestrian apparel, stable supplies.

We reserve the right to modify, suspend, or discontinue any part of our offerings at any time without prior notice, though we will make reasonable efforts to honour existing orders and commitments.

3. User Accounts and Registration

Certain services on our site require personal details or account creation. You commit to supplying correct, current information and to protecting the secrecy of any login credentials. Responsibility for account actions belongs to you.

If you suspect unauthorised access to your account, please notify us immediately at +81 86-225-7481.

4. Orders and Payments

When you submit a quote request or place an order through Maple Orchid for items such as leather tack or saddles, you are making an offer to purchase. We reserve the right to accept or decline any order. Prices listed on our website are in Japanese Yen (JPY) unless otherwise stated and are subject to change without notice.

Payment terms will be confirmed at the time of order acceptance. All transactions are processed securely. You agree to provide valid payment information and to pay all charges incurred in connection with your order, including applicable taxes and shipping fees.

5. Shipping and Delivery

We ship products related to equestrian tack, horse care and riding equipment within Japan and, where feasible, internationally. Delivery timeframes are estimates and may vary depending on the complexity of your order (particularly for custom or made-to-order items such as bridles). Maple Orchid is not liable for delays caused by shipping carriers, customs processing, or events beyond our control.

Risk of loss passes to you upon delivery to the carrier. Please inspect your order upon receipt and report any damage within 7 business days.

6. Returns and Refunds

We will accept a return of any standard-catalogue product within 14 days after delivery if it has not been used and its original packaging is intact. Custom-made or bespoke items (for example, specially commissioned stable supplies) are generally non-refundable unless defective.

To initiate a return, contact us at +81 86-225-7481 or via the contact form on our website. Refunds will be processed to the original payment method within 14 business days of our receipt of the returned item.

7. Intellectual Property

All content on the Maple Orchid website, including text, images, product photographs, logos, designs, and layout, is owned by Maple Orchid or its licensors and is protected by Japanese and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

8. User Conduct

When using our website, you agree not to:

• Send inaccurate or intentionally misleading information through site forms.
• Attempt to penetrate, scan, or circumvent website security systems.
• Use bots or similar tools to extract, copy, or index site content without written approval.
• Transmit content that violates applicable laws or infringes others rights.
• Deliberately interfere with service availability or impose excessive load on our servers.

9. Limitation of Liability

To the maximum extent permitted by Japanese law, Maple Orchid shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) our website or products. Our total liability for any claim shall not exceed the amount you paid to us for the specific product or service that gave rise to the claim.

This limitation does not apply to damages arising from wilful misconduct or gross negligence on our part.

10. Disclaimer of Warranties

We present the website and its content without any express or implied warranties, on a strictly "as is" basis. While we strive to keep product descriptions for leather tack and other items accurate and up to date, we do not warrant that all information is error-free, complete, or current at all times.

11. Third-Party Links

Our pages may reference or link to third-party websites. We disclaim responsibility for their content, privacy handling, or conditions, and you access them at your own risk.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms or your use of Maple Orchid shall be subject to the exclusive jurisdiction of the Tokyo District Court.

13. Modifications

These Terms may be updated periodically. Changes will be noted on this page along with a new revision date. Continued use of the website after any amendment constitutes your acceptance. We recommend checking this page periodically.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: